We have a 14-day return policy, which means you have1 4 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like discovery sets, travel sizes of any fragrance , and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
It is our policy to accept returns for defective or damaged products only. Personal taste in fragrance is a subjective thing, therefore we cannot accept returns for products based on a dislike of the scent. We always suggest you start with one of our Discovery Sets to sample the scents before purchasing a full size bottle.
If your product arrived defective or damaged, we will gladly exchange it for a new one. Please email email@example.com to inform us of the problem. We might be busy preparing orders, but we promise to get back to you as soon as possible. Please allow 24 hours to receive a response from our team, excluding weekends and holidays.
All of our products are carefully inspected before they are shipped. Our return policy is 14 days. Unfortunately, we can’t offer you a refund after 14 days of original purchase date. Note: The purchase of an E-Gift Card and/or a or Scent Samplers such as Discovery sets, Signature Discovery set is final sale and will not be eligible for a refund and/or return.
To be eligible for a return, your item must be in its original packaging, unopened, unused(The product must not be open and must be returned in its original packaging with transparent film), in the same condition that you received it.
To return your product, you should email firstname.lastname@example.org to initiate process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you. We will also advise you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
We reserve the right to reject any returns that do not comply with the conditions stated above. Please contact us if you have any questions or problems.
Orders that return to our facilities as being undeliverable as addressed by the carriers will be subject to an automatic refund (less shipping) issued back to the original form of payment within 7 business days of its return.